Shipping policy

📦 Shipping Policy

At Nova store, we are committed to delivering your order safely, reliably, and as quickly as possible. Please review the details below regarding our shipping process.

Shipping Information

🇿🇦 South Africa Only
We currently ship anywhere within South Africa.

Standard Shipping: R99
Estimated Delivery Time: 5–8 business days

Delivery times are estimates and may vary depending on your location and courier operations.

At this time, we do NOT offer international shipping.

Address Accuracy

Please ensure your shipping details are correct at checkout.

We cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided by the customer.

If you notice an error after placing your order, please contact us immediately at:
📧 getnova.store@gmail.com

Delivery Delays

While we strive for timely delivery, occasional delays may occur due to factors beyond our control, including courier disruptions or high shipment volumes.

We appreciate your patience and understanding in such situations.

Damaged or Missing Packages

If your order arrives damaged or you believe it has been lost in transit, please contact us within 48 hours of the expected delivery date.

Kindly include:

Your order number
A brief description of the issue
Photos (if applicable)

Our team will investigate and resolve the matter promptly.

Contact Us

If you have any questions about your shipment, our support team is here to assist you.

📧 Email: getnova.store@gmail.com
📍 Based in South Africa